Return & Refund Policy

Last Updated: September 29, 2026

Business Information

Brand Name: TAVORENIQ

Website: https://tavoreniq.com

Legal Business Name: Heyuan Cangjie Network Technology Co., Ltd.

Business Address: Room 01, 1201, Zhongxin No.1, East of Datong Road, North of Jianshe Avenue, Xinshi District, Heyuan City

Telephone: +86 13374236910

Customer Service Email: service@tavoreniq.com

Person in Charge: Zhang Lin

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

At TAVORENIQ, we want every customer to feel confident when shopping with us. If your purchase does not meet your expectations, we provide a clear return and refund process under the terms outlined below.

1. Return Period

The applicable return period depends on the shipping method selected at checkout.

For eligible U.S. orders:

• Standard Shipping: 30 days after delivery.

• Free Standard Shipping: 30 days after delivery.

• Express Shipping: 90 days after delivery.

• Free Express Shipping: 90 days after delivery.

These periods include free return shipping for eligible returns.

The applicable return period begins on the date the order is delivered, rather than the date the order was placed or shipped.

Customers must submit their return request within the applicable period and meet the return conditions outlined below.

Exceptions may apply to damaged, defective, incorrect, or otherwise nonconforming products, in accordance with applicable law.

2. Return Conditions

For standard returns, the following conditions generally apply:

• The item must be unused, undamaged, and in its original condition.

• The product should include its original packaging, accessories, and any materials supplied with the item.

• Customers must provide a valid order number or other proof of purchase.

• The return request must be submitted within the applicable 30-day or 90-day return period, depending on the original shipping method.

Items returned without prior approval may not be accepted. Please contact our customer service team before sending any item back.

These standard conditions may be adjusted where appropriate for damaged, defective, incorrect, or otherwise nonconforming products.

3. How to Request a Return

To initiate a return, please contact our customer service team using the contact details provided in the Business Information section above.

Please include the following information in your request:

• Order number

• Customer name

• Product name

• Reason for the return

• Clear photos or videos if the product is damaged, defective, or incorrect

Our customer service team will review your request and provide the next steps, including the applicable return method, shipping arrangements, and return address.

Please do not send any item back before receiving return authorization and instructions from our customer service team.

4. Return Shipping Costs and Free Returns

Return shipping arrangements depend on the shipping method associated with the original order and the reason for the return.

For eligible U.S. orders, the following free-return periods apply:

The applicable free-return period begins on the date the order is delivered.

To qualify, customers must submit their return request within the applicable period and follow the return instructions provided by our customer service team.

For approved returns meeting the applicable conditions, TAVORENIQ will provide return shipping arrangements without charging the customer for return shipping.

If an item arrives damaged or defective, the wrong item is delivered, or a return is required because of an error made by TAVORENIQ, please contact us for assistance. We will review the circumstances and provide appropriate return shipping arrangements or another suitable resolution.

These return conditions do not limit any rights or remedies available under applicable law.

The correct return address and return shipping instructions will be provided after the return request has been reviewed and approved.

Please do not send returns to the business address listed in this policy unless our customer service team specifically instructs you to do so.

5. Refund Process

Once we receive and inspect the returned item, we will notify you of the refund decision.

If your refund is approved:

• The refund will be issued to your original payment method.

• Refunds are typically processed within 5–10 business days after approval.

• Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

The time it takes for the refunded amount to appear in your account may vary depending on your payment provider.

If you have not received your refund after the expected processing period, please contact our customer service team using the contact information provided above.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you receive an incorrect item, please contact us as soon as reasonably possible after delivery.

To help us resolve the issue, please provide:

• Your order number

• A description of the problem

• Clear photos or videos showing the damage, defect, or incorrect item

Our customer service team will review the information and determine an appropriate solution, which may include a replacement, refund, or return arrangement, depending on the circumstances.

Where the issue is attributable to a product defect or an error made by TAVORENIQ, we will provide appropriate assistance with return shipping arrangements.

Applicable customer rights will not be limited by the standard return conditions in this policy.

Please contact us before returning the item so we can provide the appropriate instructions.

7. Non-Returnable Items

Certain items may not be eligible for standard returns, including:

• Products damaged due to improper use, mishandling, or failure to follow care instructions.

• Items returned in an unacceptable condition or with missing components, where the issue is not attributable to a product defect or an error by TAVORENIQ.

• Customized or personalized products, except where applicable law requires otherwise.

• Gift cards and certain promotional items, where applicable.

These exclusions do not limit any rights or remedies customers may have under applicable law, including in cases involving defective, damaged, or incorrectly supplied products.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests received before order processing or shipment preparation begins. However, once an order has entered processing, shipment preparation, or has already been shipped, cancellation may no longer be possible.

If an order cannot be canceled, you may contact our customer service team for guidance on the applicable return process after delivery.

Any cancellation, refund, or other remedy remains subject to applicable law.