Shipping Policy

Last updated: September 29, 2026

This policy explains how orders placed through tavoreniq.com are processed, shipped, tracked, and delivered. TAVORENIQ® is operated by Heyuan Cangjie Network Technology Co., Ltd.

Contact Information

For questions about shipping, tracking, delivery delays, or order issues, please contact us using the information below.

Brand Name: TAVORENIQ®

Official Website: https://tavoreniq.com

Email: service@tavoreniq.com

Telephone: +86 13374236910

Responsible Person: Zhang Lin

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Legal Business Name: Heyuan Cangjie Network Technology Co., Ltd.

Business Address: Room 01, 1201, Zhongxin No.1, East of Datong Road, North of Jianshe Avenue, Xinshi District, Heyuan City

1. Order Processing

Orders are normally processed within 1 to 3 business days, excluding weekends and applicable public holidays.

Certain home organization products, decorative storage items, special colors, preorder items, or limited-edition products may require additional processing time. Any applicable extended processing time will be stated on the relevant product page.

Order processing begins after payment authorization and order verification. Processing times are estimates and may vary during holidays, promotional periods, or other periods of unusually high order volume.

2. Estimated Delivery Times

For orders shipped to the United States:

• Standard Shipping: Estimated delivery within 5–10 business days after order processing.

• Express Shipping: Estimated delivery within 2–5 business days after order processing.

For international orders, estimated delivery is generally 7–20 business days after order processing, where international shipping is available.

These delivery estimates are provided for guidance only and are not guaranteed unless expressly stated at checkout. Actual delivery times may be affected by carrier operations, customs clearance, weather, public holidays, address issues, local delivery conditions, and other circumstances beyond our reasonable control.

3. Shipping Destinations and Charges

Available shipping destinations, delivery methods, applicable charges, and order-value thresholds are displayed at checkout. Shipping is available only to destinations accepted by our checkout system.

For U.S. orders, the following shipping options, charges, and free-return periods apply according to the order subtotal and shipping method selected at checkout:

The available shipping methods and charges will be displayed at checkout before payment is completed. Please review the available options and select your preferred shipping method before submitting your order.

Free Returns

The free-return period depends on the shipping method selected at checkout:

• Standard Shipping and Free Standard Shipping: Eligible items may be returned free of return shipping charges within 30 days after delivery.

• Express Shipping and Free Express Shipping: Eligible items may be returned free of return shipping charges within 90 days after delivery.

To request a return, please contact service@tavoreniq.com within the applicable return period. Our customer service team will review your request and provide return instructions.

Return eligibility, item condition requirements, and refund procedures are described in our Return & Refund Policy.

4. Tracking and Multiple Packages

When tracking information becomes available, we may send a shipping confirmation containing carrier information and a tracking link to the email address provided with your order.

Please allow approximately 24–72 hours for tracking information to show the first carrier scan.

Some orders may be shipped in multiple packages because of product availability, packaging requirements, or fulfillment arrangements. In such cases, separate tracking numbers may be provided, and packages may arrive at different times.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and contact information.

If you discover an error in your shipping address, contact us promptly at service@tavoreniq.com.

We will make reasonable efforts to assist with address corrections, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

Additional costs arising from an incorrect, incomplete, refused, or undeliverable address may be charged to the customer or deducted from a refund where permitted by applicable law and disclosed terms.

6. Shipping Delays and Delivery Issues

If your tracking information has not updated for 7 business days, or your shipment appears materially delayed, please contact us with your order number and tracking information.

If tracking shows that your package has been delivered but you cannot locate it, please check the delivery area, mailbox, household members, neighbors, building management, and any carrier delivery notices.

If the package remains missing, contact us so we can review the available information and assist with an appropriate carrier inquiry.

We will assess reported delivery problems individually and provide an appropriate resolution where warranted and required by applicable law.

7. Lost, Damaged, or Incorrect Shipments

If your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact service@tavoreniq.com promptly.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the item and packaging, where relevant.

Please retain the original packaging until we provide further instructions.

Depending on the circumstances, the available resolution may include a replacement, shipment of missing components, a refund, or another appropriate remedy in accordance with applicable law.

8. International Duties and Taxes

International shipments, where available, may be subject to customs duties, import taxes, brokerage charges, or other local fees.

Unless expressly stated otherwise at checkout, these charges are the customer's responsibility and are not included in the product price or shipping fee.

If a package is refused because applicable duties or taxes are not paid, it may be returned to the sender or otherwise handled by the carrier or customs authority. Any permitted deductions for shipping or return costs will be handled in accordance with applicable law and the disclosed terms.